Frequently Asked Questions
Everything you need to know about shopping with Step2.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for footwear and apparel?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, some items like socks and undergarments are final sale.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring your foot or body and comparing it to our charts, as sizing can vary slightly between different brands and styles.
Can I track my shipment in real-time?
Yes, once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey directly on the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your products ethically sourced?
At Step2, we are committed to sustainability. We partner only with manufacturers who adhere to strict fair labor practices and utilize eco-friendly materials whenever possible.